Wherever you decide it should be. We help you make that call workload by workload. Sensitive customer data can stay on private infrastructure in our UK sovereign Tier 3 data centre, while less sensitive workloads use public cloud.
WHAT'S CHANGED IN 2026
Regulators have made their position clear: you’re accountable for AI the same way you’re accountable for everything else.
June 2026
The Financial Conduct Authority (FCA) confirmed it won’t introduce AI-specific rules. It supervises AI through existing frameworks, including the Consumer Duty and the Senior Managers and Certification Regime (SM&CR).
JULY 2026
The Mills Review set out how AI could reshape retail financial services by 2030, with AI governance and model risk management becoming critical capabilities.
OCTOBEr 2026
The FCA published AI good practice and areas for improvement, restating that firms stay responsible for customer outcomes delivered through AI.
Your challenges
Six pressures every financial services leader is under. Here’s how AI helps with each.
We start with the problem you need to solve, not the technology. Then we put the right foundations underneath, so the answer stands up to your risk committee and your regulator.
01
Consumer Duty and customer outcomes
You stay responsible for every outcome an AI tool touches. Evidencing good outcomes means joining product, servicing, complaints and pricing data that sits in different systems.
HOW WE HELP
- Outcome analytics across products, channels and customer groups
- Earlier signals of customer vulnerability
- Complaints classified, routed and drafted, with a person signing off
What we put underneath
AI Governance Enterprise AI Cloud
Outcome evidence your board can stand behind.
02
Model risk and senior accountability
The Prudential Regulation Authority’s model risk management principles bring AI and machine learning into inventory, validation and oversight, and under SM&CR a named senior manager owns the risk.
HOW WE HELP
- A live register of every model and agent, each with an owner
- Validation on your own data for accuracy and bias
- Explanations for individual decisions, not just averages
What we put underneath
AI Governance Managed AI 24x7 managed service
Models that pass validation, then they stay validated.
03
Financial crime and fraud
Know your customer (KYC) and onboarding checks, transaction monitoring alerts and authorised push payment (APP) fraud reimbursement stretch your operations teams, while fraud patterns change week to week.
HOW WE HELP
- Agents that gather and check KYC documents, then hand the decision to an analyst
- Alert triage that puts the riskiest cases first
- Fraud and anomaly models retrained as new types of fraud appear
What we put underneath
Enterprise AI Managed AI Cyber Security
Analysts spend their time on decisions, not paperwork.
04
Operational resilience and third-party risk
Important business services, impact tolerances and concentration risk shape where AI can run. Many AI use cases depend on third parties you have to assess and monitor.
HOW WE HELP
- A deliberate public, private or hybrid decision for every AI workload
- UK sovereign hosting for sensitive customer data
- Backup, recovery and exit plans tested against your impact tolerances
What we put underneath
Cloud Network Services 24x7 managed service
Fewer third parties to assess, and one accountable partner.
05
Cyber resilience in the age of AI
Customer financial data makes you a constant target, and regulators have urged firms to strengthen cyber resilience against risks from frontier AI models.
HOW WE HELP
- 24/7 monitoring from our UK-based Security and Network Operations Centres (SOC and NOC)
- Labelling, data loss prevention and access controls that AI inherits
- Checks that assistants can’t surface what users shouldn’t see
What we put underneath
Cyber security Network Services 24x7 managed service
AI that doesn’t widen your attack surface.
06
Cost-to-serve and legacy core systems
Core banking and lending platforms are costly to change. Copilot licences often sit underused, while some colleagues paste customer data into free tools.
HOW WE HELP
- Assistants for credit papers, committee packs and policy questions, with hours saved tracked by role
- Lending and onboarding document extraction
- AI that works alongside your core systems, not after a replacement
What we put underneath
Workplace Productivity Enterprise AI Cloud
24x7 managed service
Measurable time back, without replacing your core.
In a bank, an AI agent is a model. And models need governance.
An agent that checks KYC documents or triages fraud alerts has to stand up to scrutiny. We build the answers in from the start, so your first agent goes live and the next ten follow faster.
The four questions your risk committee will ask:
01 Is it in the model inventory, with a named owner?
02 Have we validated it on our own data, for accuracy and bias?
03 Can we explain what it did in a specific case?
04 How is it monitored, and what triggers a review?
Our core services
AI changes what’s possible.
Strong foundations make it last.
AI is only as strong as what sits underneath it. We already run cyber security, cloud, networks and 24/7 managed services for organisations across the UK, so you get one accountable partner for the whole stack, and fewer third parties to assess.
Cyber security
Protection that matches your threat profile.
Customer financial data makes you a constant target, and AI adds new routes in. We protect every model, dataset and user around the clock.
✓24/7 managed detection and response from our UK-based Security Operations Centre
✓Secure backup and disaster recovery, tested against your impact tolerances
✓Certifications and assessments that help you evidence your controls
Cloud
The right home for every workload.
Sensitive customer data and regulated workloads need a deliberate decision on where they run. We give you the choice, and the evidence behind it.
✓Private cloud and colocation in our UK sovereign Tier 3 data centre
✓Public and hybrid cloud where they’re the better fit
✓Predictable costs, with capacity sized for AI workloads
Network services
Secure, policy-based connectivity.
Your head office, branches, data centres and cloud services need to stay connected and protected, especially as AI and data traffic grows.
✓A software-defined wide area network (SD-WAN) linking offices, branches, data centres and cloud
✓Security policies built into the network, not bolted on
✓Resilient capacity for growing AI and data traffic
24/7 managed service
Always on, like your customers.
Your customers expect services to work at any hour. We monitor, maintain and support your IT around the clock, to service levels built around your important business services.
✓Round-the-clock monitoring from our UK-based Network Operations Centre
✓Service desk and proactive maintenance to agreed service levels
✓Outsource, co-manage or extend your team: you choose how we work together
Case study
When [CLIENT NAME] needed to [THEIR CHALLENGE], they came to us to [WHAT WE DID].
[Two or three sentences in the client’s voice: their challenge, their decision, their result.]
[XX%]
[Outcome]
[XX hrs]
[Outcome]
[X wks]
[Outcome]
Insights
Worth five minutes before your next AI decision.
White paper
Building on key foundations
Right-sized infrastructure, sound cyber security and data ready for AI.
Download →White paper
AI governance
Clear rules, visible activity and named owners for every model and agent.
Download →White paper
Getting agents into production
The path from shortlist to live service, with gates at every step.
Download →White paper
Preventing drift
How to keep AI accurate and compliant long after launch day.
Download →FAQs
The questions we’re asked most.
Where will our customer data be processed and stored?
Will our data be used to train public AI models?
We design every service so your data stays under your control, and we check each platform’s data terms before we recommend it.
The FCA isn’t writing AI rules. Why does governance matter?
Because your existing obligations already cover AI. Under the Consumer Duty you’re responsible for outcomes delivered through AI tools, and under the Senior Managers and Certification Regime (SM&CR) a named senior manager is accountable. Good governance is how you evidence both.
How does this fit with model risk management expectations?
We treat every AI model and agent like any other model: it gets an owner, an inventory entry, validation on your data and ongoing monitoring. We work alongside your model risk and second-line teams, not around them.
Do we need to replace our core systems first?
No. We pick use cases that work with the systems you have. The discovery session shows exactly what data and integration each one need
Our Managed AI service keeps it right: monitoring, testing and tuning, access reviews and a live register of every model and agent, backed by our 24/7 Security and Network Operations Centres.
Put AI to work across your organisation.
A focused discovery gives you clear priorities, an objective view of your readiness and a defined plan for where AI will deliver value first.
Prefer to talk? Call 0191 442 8300 or email enquiries@itps.co.uk.
