At a glance
The challenge
Our monthly customer reports took around two days to prepare, and gave leaders plenty of information but little clarity on priorities.
The impact
An AI reporting agent now drafts plain-English summaries and action plans, checked by our analysts. Preparation takes three hours, and 85% of customers rate their reports clear and actionable.
Key services
AI report generation
Evidence summarisation
Customer service reviews
Risk communication
Technologies
Microsoft Sentinel
Leaders don't need more data. They need to know what it means.
Security tools produce a huge amount of technical detail. That's useful for analysts, but a business leader deciding where to invest needs something different: a clear view of risk, and what to do about it.
Our monthly customer reports took around two days to prepare. Even then, they gave leaders plenty of information but little clarity on priorities.
Reports written for the people making decisions
We created an AI reporting agent that turns checked security evidence into clear summaries and practical action plans. It writes for the people making decisions, not just the technical team.
The agent drafts each report from our security monitoring data, our automation, and our service desk records, and links every incident to a recommended action. Our analysts check every summary for accuracy before we take it into your service review.
How it works
Evidence gathered
:The agent pulls together the month's security data and incidents.
Summary drafted
:It writes a plain-English overview of what happened and why it matters.
Actions recommended
:Each incident is linked to a practical next step.
Analyst checks
:Our analysts review every report for accuracy before it reaches the customer.
Accuracy first, always
A report that's quick but wrong is worse than no report at all. So one of our analysts checks every summary the agent drafts before we take it into a service review. The AI makes reporting faster, and our people make sure you can rely on it.
What's changed
Report preparation has dropped from two days to three hours. 85% of our customers now rate their reports clear and actionable, and service reviews focus on decisions rather than data. Leaders get a stronger case for security investment, and a clearer view of the support we provide.
"Our service reviews used to start with half an hour of explaining charts. Now we start with decisions, and that's a far better use of everyone's time."
Head of Security Operations, ITPS
Why it matters
Security only gets the investment it needs when leaders understand the risks. Clear, honest reporting builds that understanding, and the trust that goes with it. It also shows customers exactly what our SOC does for them, month after month.
Less noise. Clearer priorities. Faster action.
Our AI agents do the groundwork, and our analysts make the calls. Let’s talk about what that could mean for your security.
