Kept, closed and commended: we’ve renewed our ISO 9001 certification
Posted on: 16th October 2026
Kept, closed and commended: we’ve renewed our ISO 9001 certification
An independent audit by the British Standards Institution (BSI) has confirmed we’re delivering consistent, high-quality service, and that we’re hitting the targets that matter most to our clients.
Good processes rarely make headlines. But they’re the reason things run smoothly for our clients day after day, and in October we had ours put to the test.
On Wednesday 14 and Thursday 15 October, BSI spent two days auditing how we work. Their report is now in, and we’re delighted to share that we’ve kept our ISO 9001:2015 certification.
ISO 9001 is the international standard for quality management. In plain English, it means an independent expert has checked that we do what we say we’ll do, every time, and that we keep finding ways to do it better.
Hitting the targets that matter
The auditor confirmed we’re meeting the objectives we set as a business, including delivering 100% of releases on time and keeping system reliability and performance at 99%. For our clients, that means dependable systems and no waiting around for the changes they’ve been promised.
Praise for how we put things right
Our updated complaints process came in for special praise. Nobody wants things to go wrong, but when they do, our clients can count on a clear, fair route to putting them right.
The auditor also highlighted the clear, start-to-finish processes across several of our teams. Each one is backed by step-by-step guides with built-in checks that keep them up to date, so clients get the same high standard whoever they’re working with.
A result built all year round
Stu Hall, Governance Lead, said: “This is an excellent result, and it reflects the work our colleagues put in all year, not just on audit days. We’re always looking for ways to strengthen our processes and raise our standards, and it’s great to see that recognised by BSI.”
If you’d like a copy of our certificate, or want to know more about how we manage quality, get in touch at itps.co.uk
