At a glance
The challenge
When an account is compromised, every minute counts. But the evidence was spread across separate systems, so our analysts could spend up to two hours piecing together what had happened.
The impact
We built an AI investigation agent that turns scattered evidence into one clear timeline. Investigations now take 30 minutes, and our customers contain account misuse 50% faster..
Key services
AI evidence analysis
Identity investigation
Microsoft 365 security
Response automation
Technologies
Microsoft Entra ID
Microsoft Defender
Every minute counts. The evidence doesn't make it easy.
When someone takes over an account, they can read email, change settings, and reach into other systems in minutes. Spotting it fast is only half the job. Our analysts also need to understand exactly what happened, and the evidence never sits in one place.
Identity alerts, sign-in logs, and email activity all arrive separately. Our analysts could spend up to two hours on a single case just piecing it together, while whoever was behind the attack still had a foothold.
One timeline instead of a pile of alerts
We put an AI investigation agent to work connecting account activity across systems. It builds one clear timeline, so our analysts start every investigation with the full story, not a scattered pile of alerts.
The agent pulls together evidence from identity, sign-in, and email systems. It links related events from multiple data sources and flags signs of misuse, such as unusual sign-ins or suspicious mailbox rules. Our analysts verify every finding and respond using playbooks we've agreed with each customer.
How it works
Suspicious activity spotted
:An identity or email alert suggests an account may be compromised.
Evidence gathered
:The agent pulls sign-in, identity, and email activity from multiple sources.
Timeline built
Related events are linked into one clear story, with signs of misuse flagged.
Analyst responds
One of our analysts verifies the findings and acts on the customer's agreed playbook.
Speed, with people making the calls
Account compromise is personal. It involves someone's inbox, their files, and sometimes their reputation. That's why an experienced analyst checks every finding the agent makes before anyone acts on it. You get the speed of AI, with people making the calls.
What's changed
We now investigate account compromise in an average of 30 minutes, down from two hours. 90% of timelines are ready before an analyst even opens the case. Our customers contain account misuse 50% faster, and they know exactly what happened and what to do next.
"We used to spend most of an investigation just finding the evidence. Now the timeline's waiting for us, so we can get straight to what matters: stopping the misuse and helping the customer recover."
Head of Security Operations, ITPS
Why it matters
Identity is now one of the main ways attackers get in, and every organisation using cloud email and apps is a target. The faster you understand what happened, the faster you can lock it down and get back to normal. Joining the dots automatically gives our analysts, and our customers, a head start when it matters most.
Interested?
Find out how we'll spot a compromised account fast, and help you shut misuse down before it spreads.
