Senior Cloud & Infrastructure Engineer

The Senior Cloud & Infrastructure Engineer is a critical technical role responsible for the implementation & management of our customer cloud & infrastructure. Alongside a team of Cloud & Infrastructure Engineers you will lead on the deployment of new infrastructure; whether on premise, co-lo or cloud, along with their ongoing maintenance, and optimisation of performance for efficiency and reliability. Whilst collaborating closely with Network, End User & Security teams, the primary focus remains on the efficient, scalable setup and management of customer infrastructure, paying particular attention to security, availability & capacity; swiftly responding to, and resolving, any infrastructure issues to minimise downtime. You will be pivotal to building, securing, & maintaining robust infrastructures, crucial for maintaining high operational uptime and aligning with the overall IT strategies of our customers. 

Core Responsibilities:

•  Work closely with the Technical Architect (Cloud) and Pre-Sales to understand technical designs & implement solutions
• Work closely with Engineers in different disciplines (i.e. End User, Network, and Security) to be certain that customer solutions sit well within their holistic technical landscape
• Produce high quality pre-installation and post-installation documentation
• Work closely with Project Managers to ensure high quality solutions are delivered on time and on budget
• Ensure customer infrastructures are onboarded effectively with thorough documentation, and that they have robust monitoring thresholds and alerting set, along with patch schedules
•  Fault diagnosis & resolution when escalated from 1st or 2nd Line teams
• Proactive problem management across our customers driving stability & efficiency within their infrastructure
• Knowledge transfer to 1st & 2nd Line teams, ensuring we continue our internal development through upskilling
• Produce technical reports for the Cloud & Infrastructure Manager as required
• Attend customer sites where necessary
• Any other duties reasonably required by your line manager

Requirements:

• Professional certifications in cloud & infrastructure such as Microsoft MS-101, AZ-900, AZ-104; VMware VCP-DCV, VCAP-DCV are highly desirable.
• Minimum of 3-5 years of experience in network engineering, with specific expertise in Microsoft & VMware products
• Proven experience in managing complex infrastructure in a multi-vendor environment.
• Strong understanding of cloud, infrastructure & virtualisation architectures & technologies
• Excellent troubleshooting skills and the ability to resolve issues efficiently
• Ability to work independently as well as collaboratively in a team environment
• Strong communication and documentation skills
• An ethos for scalability to reduce overheads through standardised, streamlined technology
• Microsoft (Intermediate qualification) or Cisco certified
• You must live within commutable distance of County Durham as this role requires you to be office based at least 3 days per week