As part of the deal, ITPS provides a managed support service using sophisticated network management tools which monitor for and fix problems, backed up by a 24/7 helpdesk. NPS also has access to ITPS’s fully equipped workspace recovery centre, so staff can relocate in the face of any kind of interruption at the school.
“Taking the decision to partner with ITPS was a good one,” says Susan Easton. “They were very good at listening to what we wanted to do, and then proposing a solution that solved our problems. For instance, in common with many schools our in-house IT person also teaches and problems cannot always be dealt with immediately. As IT itself becomes more complicated, that became a bigger issue, so having access to a permanent helpdesk is particularly useful because we know problems will be dealt with immediately.”
“We are still very much in control of our IT, but we trust ITPS to take responsibility. We also have the benefit of fixed IT costs far below what it would have cost us to replace like for like, and we oen find that IT problems are resolved before we even know about them. “That’s a good position to be in, and one which frees us to get on with running a very successful school.”