The in-house team control server replication location and frequency, with recovery times from 15 minutes upwards. Should the system fail, the virtualised servers housed in the storage environment take over to ensure business as usual, while ITPS analyse and fix the problem.
ITPS has helped us to develop a flexible infrastructure that allows us to increase server capacity quickly and easily, and dual power and dual controllers mean we have no single point of failure, which is crucial to our business. We have complete faith in their problem solving abilities, even when it’s a third party issue.
“ITPS are like part of our team, and we value their attitude, knowledge and expertise,” says Andrew Young. ”They are fast and responsive, and understand our business and how the relationship works between our UK offices and our German head office.
We now have a system that is 1000 times faster than our old one. It is highly scaleable and future proof making us IT-ready as we expand, for instance by adding more customer care centres.