“Knowledge transfer was a key issue, and ITPS worked alongside us until our in-house team became self-sufficient, which gave us both control and reassurance,” adds Stuart.
“We felt the cost and operational benefits of the project very quickly. Previously it was a costly, logistical nightmare dealing with several phone providers, and switching to ITPS for our ISDN lines and calls tariff at South Lakeland cut costs and means we now receive one simple itemised bill.
Ben Wright, IT Services Manager at South Lakeland and Eden District Council, explains: “The implementation of laptops ran alongside the deployment and implementation of Lync, and the combined solutions provided a complete package for staff who can now work from anywhere, accessing the data they need in a secure way and maintaining full telephony connectivity just as if they were in the office. This works very effectively for presence, instant messaging and full voice connectivity, allowing staff access to everything they need no matter where they are working. We have plans to develop the solution further by adding Lync connectivity to smart phones, which will support even greater flexibility.”